Shipping policy
We at BrenPao Jewelry are committed to providing timely and reliable shipping for all orders. This shipping policy explains how we process and deliver your orders.
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Processing Time: We process and ship all orders within 3-6 business days of receiving your payment. During peak seasons, such as holidays or sales events, processing times may be longer.
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Shipping Methods and Rates: We offer several shipping options for you to choose from during checkout. Shipping rates are based on the weight and destination of your order.
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Delivery Time: Delivery times vary based on the shipping method you choose and your location. Standard shipping usually takes 5-8 days, while express shipping may arrive in 1-2 days. Please note that delivery times are estimates only and are not guaranteed.
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Tracking Your Order Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier's website.
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International Shipping We ship to most countries worldwide. Please note that international orders may be subject to customs fees, taxes, and other charges, which are the responsibility of the buyer.
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Shipping Restrictions We are unable to ship to PO boxes or APO/FPO addresses. We also cannot ship to countries or regions where jewelry imports are prohibited by law.
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Lost or Damaged Packages We are not responsible for lost or damaged packages once they have been shipped. If your package is lost or damaged during transit, please contact the carrier to file a claim.
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us.